About Luke's Marina Services

Luke's Marina Services is a premium marine service provider specializing in boat detailing, shrink wrapping, and dock maintenance and repair services. We serve boat owners and maritime enthusiasts in the Lake Coeur d'Alene area and throughout Idaho.

Business Address: 2600 A E Seltice #415, Post Falls, Idaho, 83854
Phone: 208-415-2743
Email: lukesmarinaservices@gmail.com
Website: www.lukemarinaservices.com

Our Commitment to Your Privacy

At Luke's Marina Services, we are committed to protecting and respecting your privacy. This Privacy Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may update this policy from time to time, so please check this page periodically. Your continued use of our website and services after any changes constitutes acceptance of those changes.

Information We Collect

We collect information from you when you:

• Contact us by phone, email, or through our contact forms
• Use our website (including cookies and analytics)
• Schedule or request marine services
• Subscribe to our newsletter
• Engage with us on social media

Types of Information We Collect

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Boat specifications, service preferences, location details for dock services
• Communication Records: Messages, service requests, feedback, and support interactions
• Website Data: IP address, browser type, pages visited, time spent on site
• Consent Preferences: Your choices regarding SMS communications and marketing

SMS Communications and Your Consent

Optional SMS Service: By providing your phone number and opting in through our forms, you may choose to receive SMS text messages from Luke's Marina Services. This is entirely optional and not required to receive our services.

Types of SMS Messages: If you opt-in, we may send you:

• Service appointment confirmations and reminders
• Service completion notifications and updates
• Emergency or urgent service-related communications
• Seasonal service reminders and promotional offers (separate opt-in required)

Important SMS Terms:

• Consent is optional and can be withdrawn at any time
• Message frequency varies based on your service needs
• Standard message and data rates may apply from your carrier
• Reply STOP to any message to opt-out immediately
• Reply HELP for assistance or call us at 208-415-2743
• We are not liable for carrier charges or delivery delays
• We do not share your phone number with third parties for marketing

How We Use Your Information

We use your personal information to:

• Provide and deliver the marine services you request
• Communicate with you about your services and appointments
• Process payments and manage your account
• Send service-related notifications (with your consent for SMS)
• Improve our services and website functionality
• Send marketing communications (only with explicit opt-in consent)
• Comply with legal and regulatory requirements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted partners who help us deliver services (payment processors, scheduling systems)
• Legal Requirements: When required by law, court order, or legal process
• Safety and Security: To protect our rights, property, or safety, or that of our customers
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

Data Security and Retention

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for warranty and liability purposes.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from SMS messages (reply STOP) or marketing emails
• Portability: Request transfer of your data in a structured format

To exercise these rights, contact us at lukesmarinaservices@gmail.com or 208-415-2743.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

Contact Us About Privacy

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Luke's Marina Services
2600 A E Seltice #415
Post Falls, Idaho 83854
Phone: 208-415-2743
Email: lukesmarinaservices@gmail.com